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On withdraw attempts: "Insufficient Funds" despite having BTC in the account

[ Originally posted by user Ian Freeman on 27 May 2015 04:18AM COT ]


Hi guys, trying to fund my Crypto Capital account. Have over $500 USD worth of BTC in the Coinapult account, but am getting "Insufficient Funds" when attempting to withdraw any amount, 1 or 500.


Help? Thanks!


Best Answer

[ Originally posted by Coinapult Agent Gabe on 27 May 2015 05:02PM COT ]


Hi Ian,


You need to have a USD balance first to be able to withdraw fiat currency. Apologies I didn’t realize this earlier.


Currently your account only has BTC. First, convert BTC to USD on the convert page. Then, when you have a USD balance, you should be able to withdraw from Coinapult to Crypto Capital.


Thanks and let us know if you have any other questions,


Gabriel

Coinapult


[ Originally posted by Coinapult Agent Gabe on 27 May 2015 04:35PM COT ]


Hi Ian,


Have you already connected your Crypto Capital account to your Coinapult account? You should be able to do this under your Coinapult account under “settings – bank settings”


Gabriel

Coinapult

[ Originally posted by user Ian Freeman on 27 May 2015 04:52PM COT ]


Yes. Perhaps it takes a while to stick? The account is shown in the listing there.

Answer

[ Originally posted by Coinapult Agent Gabe on 27 May 2015 05:02PM COT ]


Hi Ian,


You need to have a USD balance first to be able to withdraw fiat currency. Apologies I didn’t realize this earlier.


Currently your account only has BTC. First, convert BTC to USD on the convert page. Then, when you have a USD balance, you should be able to withdraw from Coinapult to Crypto Capital.


Thanks and let us know if you have any other questions,


Gabriel

Coinapult

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